Refund policy
At Amie Hair Care, your satisfaction and hair health are our top priorities. Every product is handcrafted with care to promote a nourished scalp and healthy hair growth. We truly hope you love your purchase-- but if for any reason you're not fully satisfied, we're here to help.
Returns & Exchanges
We accept returns or exchanges on unopened and unused products within 14 days of delivery.
Products must be in their original packaging and condition. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at amiehaircare2@gmail.com with your order number and reason for return. Please note that returns will need to be sent to the following address: 6417 Penn Ave S, Ste 7, Minneapolis, MN 55423
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at amiehaircare2@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately. If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package with clear photos of the issue.
We'll quickly send a replacement or issue a full refund, depending on your preference.
Exceptions / Product Dissatisfaction
Because our products are personal care items, we can't accept returns on opened or used products due to health and safety regulations.
However, we value your experience-- if you're dissatisfied with your purchase, please contact us directly at amiehaircare2@gmail.com, and we'll do our best to make it right through:
- Personalized product recommendations, or
- A one-time discount on your next purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
You will receive an email confirmation once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amiehaircare2@gmail.com.
Please note: Shipping fees are non-refundable.
Contact Us
If you have any questions about your order, returns, or product use, please reach out to us at: